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Playa monitors all of our critical services internally. If there is a disruption in service, incident notes will be updated here. Subscribing to updates is the best way to stay informed about any issues affecting our services availability.

  • Web Hosting Service

    Operational

    • Google Cloud Taiwan

      Operational

    • Azure US West

      Operational

    • AWS Oregon

      Operational

  • Database Service

    Operational

  • Project Guardian

    Operational

Recent Incidents

  • Database is Down

    Resolved in 10 minutes
    Affected Service: Web Hosting Service Database Service January 18, Wed

    Fixing
    Database is inaccessible as we are performing emergency maintenance work.

    16:00, Jan 18 HKT

    Resolved
    Database is up again as we have completed the emergency maintenance work.

    16:10, Jan 18 HKT

  • Web Hosting is Down

    Resolved in 35 minutes
    Affected Service: Web Hosting Service Cyberport HK September 27, Tue

    Investigating
    Some websites under your web hosting service is down, we are currently investigating the issues.

    17:03, Sep 27 HKT

    Monitoring
    Most of your websites are back online, we will keep monitoring this issue.

    17:16, Sep 27 HKT

    Resolved
    This incident is resolved.

    17:39, Sep 27 HKT

  • Web Hosting is Down

    Resolved in 19 hours
    Affected Service: Web Hosting Service Cyberport HK August 12, Fri

    Investigating
    Some websites under your web hosting service is down, we are currently investigating the issues.

    15:32, Aug 11 HKT

    Fixing
    We have identified the issue and are fixing the problem.

    15:34, Aug 11 HKT

    Resolved
    The issue is resolved, all websites are up.

    10:46, Aug 12 HKT

  • Website is offline

    Resolved in 14 minutes
    Affected Service: Web Hosting Service Azure US West August 01, Mon

    Investigating
    Playa website is offline as we are migrating to Azure Singapore.

    21:34, Aug 01 HKT

    Resolved
    Migration is completed, website is now online.

    21:48, Aug 01 HKT

  • Stability Testing for StatusKit

    Resolved in 1 week
    Affected Service: StatusKit Platform July 24, Sun

    Monitoring
    We are having stability testing for StatusKit in preparation for the launch of StatusKit.

    18:11, Jul 11 HKT

    Resolved
    Stability testing is completed with excellent results.

    16:22, Jul 24 HKT

  • Database clusters are down

    Resolved in 1 day
    Affected Service: Database Service July 07, Thu

    Investigating
    Database is inaccessible as the network gateway connection is disconnected.

    02:20, Jul 06 HKT

    Fixing
    We have identified that the disconnection of network gateway is due to buggy performance of our docker orchestration servers. We are currently working on a fix for that.

    02:29, Jul 06 HKT

    Fixing
    We have confirmed that the network gateway is now operational, however we have trouble restarting the database clusters. Relational database service is temporarily restored by starting a single database instance, there may be minor performance issues. We will continue to work on restarting the database clusters.

    02:32, Jul 06 HKT

    Resolved
    Database clusters are restored.

    11:45, Jul 07 HKT

  • [Maintenance] Database is inaccessible

    Resolved in 9 minutes
    Affected Service: Database Service June 22, Wed

    Scheduled
    Database is inaccessible as the we are scaling the database to support cluster replication. Downtime of five minutes is expected.

    23:45, Jun 22 HKT

    Resolved
    Database is scaled up successfully.

    23:54, Jun 22 HKT

  • Database is inaccessible

    Resolved in 1 hour
    Affected Service: Database Service June 21, Tue

    Investigating
    Database is inaccessible as the network gateway connection is disconnected.

    00:43, Jun 21 HKT

    Fixing
    We have identified that the disconnection of network gateway is due to overloading of our docker orchestration servers. As a result, the network agent has become unresponsive. We are currently working on a fix for that.

    01:01, Jun 21 HKT

    Monitoring
    We have rebooted our docker orchestration servers, network gateway is now operational, relational database service is restored. We will continue to monitor this.

    01:45, Jun 21 HKT

    Resolved
    The issue is resolved.

    01:56, Jun 21 HKT

  • One backup server is offline

    Resolved in 3 days
    Affected Service: Incremental Backup Service June 06, Mon

    Investigating
    One of our backup server is offline. We are currently investigating the issue and will continue to update you when we have more information.

    11:55, Jun 03 HKT

    Resolved
    The affected backup server is back online.

    14:11, Jun 06 HKT

  • No incidents reported